● Upon successful appointment confirmation, a dedicated course advisor will reach out to you at your designated time, to understand your learning needs and goals, introduce optional courses,, inquire about the convenient trial lesson time, etc., and send you a Tial Lesson Guidebook.
● Your advisor will help you book a suitable trial lesson, and after the appointment is successful, the advisor will contact you again to confirm the trial lesson information with you, and confirm that you have learned how to enter your student account and how to attend the lesson; Before the trial lesson session, you are welcome to take a enrollment test, and your advisor will get the test results at the same time as you, so as to provide you with more accurate suggestions;
● Upon completion of the trial lesson, your course advisor will reach out to you to assist with any subsequent inquiries or futher requirements.

● Duration of a Trail Lesson: Trial lessons typically last between 30 and 45 minutes. However, the actual duration may vary slightly, up to 5 minutes longer or shorter, depending on specific circumstances.
● Parental Presence during the Session: We encourage parents of minor students to be present during the session. This allows parents to observe the teaching style, curriculum, and classroom environment firsthand. At the conclusion of the session, the teacher will dedicate time to address questions or concerns from both the student and the parent regarding the teaching and learning process.
● Teacher's Scope of Responsibilities: Please be advised that teachers are solely responsible for instructional matters. This includes delivering the curriculum, providing guidance and feedback to students, and maintaining a positive and engaging learning environment. Teachers are not responsible for non-instructional matters such as course scheduling, promotional offers, or explanations of service policies. For inquiries related to these matters, please contact our dedicated course consultants who will be happy to assist you.

● We offer comprehensive online placement tests to trial users, mirroring the actual exam format and question count. These tests include full-length (98 questions) and half-length (49 questions) options, providing detailed score reports upon completion;
● Trial users can access the tests by navigating to the "Placement Test" section within their student accounts;
● We recommend that trial users complete the online test during their initial consultation with our course advisor. The test results will provide valuable insights into the student's current SAT level, enabling our course advisors to tailor their recommendations and futher services accordingly.

●● We prioritize assigning paid students to their trial lesson teachers, provided that the student and teacher can agree on a mutually satisfactory lesson schedule, including the number of lessons per week and the weekly lesson times. If the student and teacher cannot reach an agreement, we will recommend other teachers.
●● Please note that for one-on-many classes, the specific class formation may require coordination with other students. The course advior will provide full support to help students achieve a satisfactory teacher-student pairing.
●● In fact, trial lesson teachers are randomly selected from all teachers who are available to teach during the trial lesson time slots. We do not have a policy of selecting only the best teachers to conduct trial lessons. The teaching quality of different teachers will not vary significantly due to the following reasons:
● We adhere to standardized teacher hiring criteria and training requirements, ensuring that there are no significant differences in teaching abilities among our teachers.
● All lessons utilize standardized IEA teaching materials, including textbooks and post-class assignments.
● We strictly enforce our trial period unconditional refund policy and our guarantee mechanism that allows students to file complaints and waive fees for lessons that do not meet quality standards. Student users need not worry about any significant difference in the teaching quality between their trial lesson teacher and their formal teacher.

Upon submitting an appointment or registration request, the system creates an initial student account for you. Since you are not required to set a password during the registration process, this initial account is inactive. When your course advisor first contacts you, she/he will provide you with the default initial password and activate your student account immediately.

All lesson packages offered by IvyExpert include the full set of lessons required for their respective courses. If you prefer not to pay the full amount upfront, we recommend choosing a lesson package that supports installment payments. By choosing an installment-based package, you are essentially spreading out the cost of purchasing all the lessons.

Yes. A refund for the remaining lesson credits will be issued based on the average price per lesson at the user's original purchase price.

No, it will not affect your credit history. Our 0%-interest installment plans are provided directly by IEA, without involving any third-party financial institutions. Therefore, missed or stopped payments will not impact your credit record.

● Unlimited Complaints for Genuine Concerns: For genuine concerns about course quality, there is no limit to the number of complaints a user can submit. Upon receiving a complaint regarding a teacher's performance, the platform will conduct a thorough manual review of the course recording. If the complaint is deemed valid and there is no evidence of malicious intent, the class hour for this lesson will be returned to user's hours account. In such cases, there will be no restrictions on the number of complaints a user can file.
● Addressing Malicious Complaints: In cases of malicious complaints or complaints, IEA will reject the user's complaint. If a user accumulates three rejected complaints within the same calendar year, she/he will be barred from submitting further complaints for the remainder of that year. However, her/his complaint privilege will be automatically reinstated in the following calendar year.
● Ensuring Fairness: Users need not have any concerns about our fairness. For complaints deemed valid, the corresponding lesson session will not be credited to the teacher's compensation. IEA has no incentive to compromise fairness principles for the sake of reducing payroll costs.

To minimize the likelihood of students being assigned to unsuitable teachers or class schedules, ample freedom is granted during the enrollment process to select preferred teachers and acceptable class times.

● One-on-one tutoring: For unavoidable mid-course adjustments caused by special circumstances, students may contact course advisors for assistance in changing teachers or class schedules.
● One-on-many tutoring: We cannot adjust the class schedule based on an individual student’s request. However, we will try to find other classes that match your course and current learning progress for you to join, though we cannot guarantee availability.

The platform retains the classroom playback of each course for 30 days.

● After logging into your student account, click Equipment Check and the system will guide you through the equipment check.
● After the first check, if you have not changed your equipment, you do not need to check it before each lesson session.

●● IvyExpert supports mobile devices for class attendance. To access the classroom using the client app, first log in to your student account through the mobile browser app. When the lesson session starts, click the "Enter" button on the "Upcoming Lessons" page. The page will then redirect to the app activation guide. Click the "Enter Classroom" button on the guide to activate the app and automatically join the class. First-time users can download the online class app by following the on-screen instructions.
●● However, using mobile devices, especially those with small screens, for class attendance should only be considered a contingency measure for occasional special circumstances. We strongly recommend using a PC or laptop with a larger screen size and a web browser instead of a mobile device app for regular class attendance.
● Limited Classroom Functionality: The app classroom interface is only a basic platform provided by the classroom technology provider. It does not support IvyExpert's customizable classroom features, such as teacher information, course information, and one-click re-entry into the classroom, which can negatively impact the overall learning experience；
● Small Screen Limitations: Mobile devices typically have small screens, making it difficult to clearly view presentation slides, text, and images, potentially hindering comprehension and affecting overall learning quality. This can be particularly detrimental to the vision health of young learners；
● Improper Posture Risks: Using mobile devices for class attendance can encourage improper posture during lessons, which could pose risks to the spinal development of young learners.

Local Time Zone Support: Student accounts allow for the customization of time zones. Student users can select their local time on the "Personal Settings" page. This ensures that lesson times displayed within the account and email notifications received from us are all displayed in your local time.